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Customer Charter

  • We will respond to any enquiry within 5 working days.
  • We will contact clients within 5 working days of receiving an application to request further information, arrange a mutually convenient appointment or decline the application.
  • The approval of an investment for each of the 3 funds can be very different due to the differing levels of deal complexity and requirement.
    • For Business Loans, we will normally give a formal decision within 21 working days from receiving the full application and the supporting information we require.
    • For Seedcorn Finance and Equity Linked Finance, we will normally give a formal decision within 21 working days from the resolution of the key issues. Typically these key issues are related to legal, due diligence, syndication, contractual and outstanding third-party checks and sign-off.