Intermediary Satisfaction Survey

In order to improve our service to your clients we would like your feedback on "how we are doing" in the following areas. Please answer all questions.

Overall satisfaction

1. Overall, are you satisfied with the way Finance Yorkshire conducts business?

Overall satisfaction

Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

2. Which fund do you have contact with? (tick more than one if applicable)

Seedcorn

Business Loans

Equity Linked Finance

3. Do you find the staff accessible and easy to contact?

Yes

4. Are you happy with the quantity and quality of news stories and updates that you receive from Finance Yorkshire?

Yes

Feedback on products

5. Please indicate for each of the following whether you think it is a strength or weakness

Risk profile

6. How strongly do you agree or disagree with the following statements?

Making an application

7. In comparison with other lenders, how strongly do you agree or disagree with the following statements?

Feedback on our people

8. How strongly do you agree or disagree with the following statements?

Feedback on your expectations of making an application

9. How strongly do you agree or disagree with the following statements?

Making an application to Finance Yorkshire was easier than I expected	Agree	Neutral	Disagree
Making an application to Finance Yorkshire was more difficult than I expected	Agree	Neutral	Disagree
Making an application to Finance Yorkshire was as I expected	Agree	Neutral	Disagree

Website and market awareness

10. Do you use the Finance Yorkshire website (www.finance-yorkshire.com)

Yes

11. Do you think there is a good awareness and understanding in the market of Finance Yorkshire?

Yes

If no, please say why

How can we improve?

12. What do you think can be improved at Finance Yorkshire?

Further comments you would like to make

13. Do you have any further comments you would like to make?

Thank You for Your Comments

Please complete your details below then click the "Send Survey" button

Your Name:
Organisation:
Email Address:	(optional)
Telephone:	(optional)

Competitiveness of finance:	Strength	Weakness	Neither	Don't Know
Flexibility of offer:	Strength	Weakness	Neither	Don't Know
Structure of finance deals:	Strength	Weakness	Neither	Don't Know
Ability to work alongside other lenders:	Strength	Weakness	Neither	Don't Know
The feedback Finance Yorkshire gave on the applications/business plan:	Strength	Weakness	Neither	Don't Know

Finance Yorkshire takes risks	Agree	Neutral	Disagree
Finance Yorkshire is cautious	Agree	Neutral	Disagree
Finance Yorkshire is a commercial fund	Agree	Neutral	Disagree

Finance Yorkshire's application process is bureacratic	Agree	Neutral	Disagree
Finance Yorkshire's application process is responsive	Agree	Neutral	Disagree
Finance Yorkshire's application process is average	Agree	Neutral	Disagree

The Finance Yorkshire staff are helpful and efficient	Agree	Neutral	Disagree
The Finance Yorkshire team are responsive	Agree	Neutral	Disagree
The Finance Yorkshire team are professional	Agree	Neutral	Disagree
The Finance Yorkshire team are knowledgeable about Finance Yorkshire's products & services	Agree	Neutral	Disagree